KTp/Troubleshooting

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Revision as of 20:40, 15 October 2011 by Alin (talk | contribs) (When I click on available accounts, I get an empty list)
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TroubleShooting

I see the error message "--> tp-qt4 0.5.14 WARN: GetAll(AccountManager) failed with "org.freedesktop.DBus.Error.ServiceUnknown"

You have not installed all the dependencies correctly. KDE Telepathy relies on a daemon to be running called telepathy-mission-control-5. This should be available in your package manager already. You will also probably want telepathy-gabble, telepathy-butterfly, telepathy-haze which provide access to jabber/MSN/libpurple respectively.


I keep being told "Authentication Failed"

Make sure you have telepathy-auth-handler installed.


My passwords aren't being saved.

This only applies for version 0.1. You need to install gnome-keyring.

Q: Gnome Keyring???

Yes, it's not KDE that saves the passwords that's done by our backend daemon (telepathy) therefore it's the solution that makes sense.

Q: Something Something KWallet?

We have no plans to support it, it's not a viable thing to do. However: Gnome and KDE people are working on a shared storage solution called secretservice.

UPDATE: There is a method which means we don't need the backend to store the password but instead can have it run a program we specify to fetch a password, from here we can use KWallet. This is a work in progress. Follow the mailing list for updates.

UPDATE: You can set your passwords by editing ~/.mission-control/accounts/accounts.cfg and adding "param-password=<password>" to each account section.

WARNING: storing the password in clear text is a Bad Idea (tm). Don't do it on unencrypted volumes.

Nothing happens when I try and start a chat with someone from the contact list.

It could be one of three causes.

Have you installed the telepathy-chat-handler? If not install it.

Do you compile and install your programs to a non standard directory (anywhere but /usr)? The chat-handler (like other parts of Telepathy) is Dbus activated, when the dbus method is called dbus itself finds the correct application to handle it and launches it. However it cannot do this if dbus does not know about the application. You need to make sure the files in yourinstalldir/share/dbus-1/services/* is copied to /usr/share/dbus-1/services.

If you have installed it since starting a telepathy component there is a good chance that the daemon (mission-control) will have started, any channel handlers installed since then are not recognised.

Therefore, After you perform any of the above troubleshooting steps, it is necessary to restart mission-control-5( you can do this by killing the already running mission-control-5 process and then starting it from /usr/lib/telepathy/mission-control-5).

When I click on available accounts, I get an empty list

You need to install a 'connection manager'. These are upstream telepathy components that talk to the various IM networks. They should be available from your distribution.

You need.

Jabber/Gmail/Facebook : Telepathy-gabble
MSN: Telepathy-haze
+ Plenty more.

Google Talk disconnects with Network Error shortly after connecting

You need to check if your avatar (user picture) is small enough. Maximum file size allowed is 8192 bytes, maximum allowed dimensions for avatars are 96x96.

I cannot edit my MSN Account - or it consistently fails to connect with "Network Error"

We switched the library we use for MSN, make sure you have telepathy-haze installed, delete your MSN account and add it again. If you are up to date it will now use Haze as a backend.


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