Guidelines and HOWTOs/Debugging/How to create useful crash reports

How to create useful crash reports

A good crash report at Bugzilla consists of two parts: a description of how to reproduce the crash and a backtrace of the crash. With one of those elements missing, it is much harder (if not impossible) for developers to tackle the problem.

A description should consist of more than only "it crashed". Try to describe everything you did prior to the crash. Did you click on a button, opened a particular website or file which caused problems? That little detail which may look useless to you may be useful for the developer, so just write it down.

Backtraces

Backtraces are essential as well. They may look meaningless to you, actually they could contain a wealth of useful information. A backtrace describes which functions were called prior to the crash, so that developers may track down in which function the mess started. Having good backtraces has a downside: libraries and executables occupy much more disk space than their optimized counter parts. That's the reason why many distros choose to install stripped files, which results in useless backtraces:

(no debugging symbols found)
Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
[Thread debugging using libthread_db enabled]
[New Thread -1233848624 (LWP 12212)]
[New Thread -1255081072 (LWP 12820)]
[New Thread -1240921200 (LWP 12819)]
[New Thread -1266680944 (LWP 12818)]
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
0xffffe410 in __kernel_vsyscall ()
#0  0xffffe410 in __kernel_vsyscall ()
#1  0xb6a1210b in ?? () from /lib/tls/i686/cmov/libpthread.so.0
#2  0xb6a85afe in ?? () from /usr/lib/libX11.so.6
#3  0x00000003 in ?? ()
#4  0x082149c0 in ?? ()
#5  0x00003ffc in ?? ()
#6  0x00000000 in ?? ()

But no worries, with some modifications you can create full blown backtraces for KDE applications.

Preparing your KDE packages

• Compiling KDE from sources - At the configure stage, you should supply the parameter --enable-debug=full in order to build debug symbols in the resulting files. Then just make and make install like you're used to.
• Debian - Debian offers -dbg packages to easy create useful backtraces. Just install the corresponding -dbg package. e.g. kdepim-dbg for kmail crashes. The dependencies of -dbg makes sure to pull in the other right packages (kdelibs-dbg, gdb, and so on).
• Kubuntu/Ubuntu - The Ubuntu family makes things quite easy. Every official KDE module has an additional package in the repository, suffixed with -dbg. Always install kdelibs-dbg, because all KDE applications use kdelibs. Then you should install a -dbg package for the application which crashed. For example if KOrganizer crashed you should install kdepim-dbg as well.
• Gentoo - Gentoo has it's own document describing how to proceed.
• openSUSE - openSUSE offers a separate repository for downloading debug enabled packages. Look at the package repository page for the most recent URL.
• FreeBSD ports - Please refer to the KDE on FreeBSD FAQ.

Crash!

Now it's time to crash your application. The KDE Crash Dialog should appear right after the crash, which shows the Backtrace tab.

KDE Crash Dialog

Click that tab and wait for a minute. This process may take quite some memory, so things may go sluggish all of a sudden. But the result should look much better. For example:

Using host libthread_db library "/lib/libthread_db.so.1".
[Thread debugging using libthread_db enabled]
[New Thread -1232783168 (LWP 7604)]
[KCrash handler]
#6  0x0806be76 in TreeMapItem::parent (this=0x0)
    at /home/bram/KDE/kde3/kdeaddons/konq-plugins/fsview/treemap.h:285
#7  0x08065fea in TreeMapItemList::compareItems (this=0xbfec04a8, item1=0x0,
    item2=0x0)
    at /home/bram/KDE/kde3/kdeaddons/konq-plugins/fsview/treemap.cpp:720
#8  0xb7281619 in QGList::operator== () from /usr/qt/3/lib/libqt-mt.so.3
#9  0x0806d498 in QPtrList<TreeMapItem>::operator== (this=0xbfec04a8,
    list=@0xbfec0468) at /usr/qt/3/include/qptrlist.h:74
#10 0x08062e18 in TreeMapWidget::mousePressEvent (this=0xbfec03ac,
    e=0xbfebff1c)
    at /home/bram/KDE/kde3/kdeaddons/konq-plugins/fsview/treemap.cpp:1840
#11 0xb7004a63 in QWidget::event () from /usr/qt/3/lib/libqt-mt.so.3
#12 0xb6f6bca7 in QApplication::internalNotify ()
   from /usr/qt/3/lib/libqt-mt.so.3
#13 0xb6f6ca88 in QApplication::notify () from /usr/qt/3/lib/libqt-mt.so.3
#14 0xb7725a84 in KApplication::notify (this=0xbfec055c, receiver=0xbfec03ac,
    event=0xbfebff1c)
    at /home/bram/KDE/kde3/kdelibs/kdecore/kapplication.cpp:550
#15 0xb6f0bfd2 in QETWidget::translateMouseEvent ()
   from /usr/qt/3/lib/libqt-mt.so.3
#16 0xb6f0b8b0 in QApplication::x11ProcessEvent ()
   from /usr/qt/3/lib/libqt-mt.so.3
#17 0xb6f1b761 in QEventLoop::processEvents () from /usr/qt/3/lib/libqt-mt.so.3
#18 0xb6f82831 in QEventLoop::enterLoop () from /usr/qt/3/lib/libqt-mt.so.3
#19 0xb6f826b6 in QEventLoop::exec () from /usr/qt/3/lib/libqt-mt.so.3
#20 0xb6f6b72f in QApplication::exec () from /usr/qt/3/lib/libqt-mt.so.3
#21 0x0805181e in main (argc=134673960, argv=0xffffffff)
    at /home/bram/KDE/kde3/kdeaddons/konq-plugins/fsview/main.cpp:55

This looks better, right? It shows memory addresses, the source files and line numbers and the parameters passed to functions. Which make it more helpful to the developer where to look for the problem.

Retrieving a backtrace with GDB

In some cases, it is not possible to create a backtrace with the KDE Crash Dialog. This may be caused by an application which entered an infinite loop, or the crash dialog did not appear at all for some reason. You can try to grab a backtrace with gdb, the GNU Debugger.

Invoking GDB differs from the situation. You can run an application from inside gdb, or attach gdb to an already running process. The latter may be useful when an application already has entered an infinite loop. But we will first start with running an application inside gdb. From the shell, run:

$ gdb someKDEapp

The GDB prompt will appear. Note that this does not start the application itself, you should run it by invoking the run command:

(gdb) run

This will run the application like you are used to, and you can work with it like normal (it only consumes far more memory and may feel sluggish). Now it's time to reproduce your crash. When you succeed, the application just closes and you should return to your GDB prompt. Now it's time to run the 'backtrace' command:

Note

Some KDE applications (such as JuK and KTorrent) have special code to ensure that there is only one running instance of the application at a time. For these applications you should type in "run --nofork" at the (gdb) prompt instead of "run" because otherwise gdb will try to debug the wrong process. If you are unsure as to whether to use --nofork just try it. If the application says it's an unknown option you can remove --nofork.

(gdb) backtrace

This should give a good backtrace which can be posted at the KDE Bugzilla.

In case you want to attach to an existing process, run the following command in the shell:

$ gdb someKDEapp pid

where pid is the process ID of the process you want to attach to. Once attached, and the process is in an infinite loop, force it to crash with the following command:

$ kill -SEGV pid

Of course, replace the pid of the application (not the gdb instance!). When you run the 'backtrace' command again, a useful backtrace will appear.